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Remote Support

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Our remote support tool allows us to us to troubleshoot your computer wherever you are. You should download this tool only when instructed to do so by one of our technicians. To request service, give us a call at (540) 416-9380 or send us an email at

Please be aware that when you download and run this tool, our technician will be able to see and modify your computer, however once you close the tool, we will not be able to access your machine unless you run it again. Please close any programs which may contain sensitive information before running the tool.

Begin by choosing the technician you are working with from the list below. Only technicians who are currently logged in are listed.


3 - Matthew Murphy
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Remote Support for Any Platform


We are a class A contractor with 40 years of project management heritage. We blend several areas of distinct experience into a company focused on converged IT services in the enterprise organization. From layer 1 (or level 1) wiring infrastructure to layer 8 (or level 8), the human layer, we are a dedicated group of cross functional employees that caters to organizations that are interested in best in class solutions delivered by a company adept at all facets of IP infrastructure. Contact us now to discover your solution!


VA 11-9893


Large School System - We’re providing an electronic security solution to a large 20+ school system. Level 8 developed a full solutions design including video tie-in to the county’s 911 center, interior and exterior camera placement for each school, exterior door access control and network infrastructure including racks, rack servers and wireless communication for remote camera locations. Level 8 is providing all product and installation services including structured cabling during the multi-year project.


eZuce - Born out of the sipXecs open source VoIP project, eZuce delivers innovative and cost effective real-time communications and collaboration solutions. They are fully committed to the commercial open source model, contributing code and support to the sipXcom project. Their products include Uniteme (UC, including telephony, audio conferencing, IM and unified messaging), Viewme (visual collaboration, including videoconferencing and webinars) and Reachme (help desk and contact center).